Quality. Reliability. Satisfaction.
Privacy Policy
1. Introduction
Airbagrepairs ("we", "us", or "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including our website, booking systems, and repair facilities.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.
2. Information We Collect
We may collect the following personal information:
Contact Information: Full name, phone number, email address, and postal address
Vehicle Information: Vehicle registration number, make/model, year, and VIN (if required)
Service Details: Repair history, fault codes, photos or diagnostics related to your vehicle
Payment Information: Invoicing and billing data (note: card details are not stored by us)
Website Usage: IP address, browser type, and browsing data via cookies (see Section 7)
3. How We Use Your Information
We use your personal data for the following purposes:
To provide and manage our airbag inspection and repair services
To book appointments and communicate with you about your vehicle
To issue invoices and process payments
To meet our legal obligations (e.g., recall traceability, tax records)
To improve our website and customer experience
With your consent, to send service reminders or updates
4. Legal Basis for Processing
We rely on one or more of the following lawful bases:
Contractual necessity: To perform services requested by you
Legal obligation: For recordkeeping and regulatory compliance
Legitimate interest: To run our business and improve customer service
Consent: For direct marketing (only where required)
5. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
Trusted third-party service providers (e.g., IT support, payment processors)
Vehicle safety authorities (e.g., DVSA) in case of recall reporting
Regulatory bodies or legal authorities, where required by law
6. Data Retention
We retain your personal data for as long as necessary to:
Provide services and maintain records
Comply with legal obligations (typically 6–7 years for service records)
Handle disputes or warranty claims
7. Cookies and Website Tracking
We use cookies to enhance user experience and analyse website traffic. You may opt out of non-essential cookies through your browser settings or our cookie banner.
8. Your Rights
Under data protection laws, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request erasure of your data (where legally applicable)
Object to or restrict certain processing
Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including:
Secure storage of physical and digital records
Access controls and encryption where applicable
Staff training and confidentiality agreements
10. Contact Us
If you have any questions about this policy or wish to make a data request, please contact:
Airbagrepairs Uk, support@airbagrepairs.co.uk
If you are not satisfied with our response, you may also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.